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Terms & Conditions

  1. All bookings must be accompanied by the appropriate deposit. The final balance is payable 6 weeks before the commencement of the holiday. Bookings may be subject to cancellation if the payment balance is not received by the due date.
  2. All cancellations must be notified in writing. The contract requires the Holidaymaker to pay for the accommodation booked in the event of a cancellation unless:
    • The reason for the cancellation is because of one of the circumstances detailed under Cancellations (in which case, all payments made by the Holidaymaker will be refunded less a charge of £30 per property per week or part week).
    • We are notified of the cancellation 2 months or more prior to the start of the holiday. If we are able to re-let, all payments made by the re-booking Holidaymaker will be refunded. If we are not able to re-let, all payments made by the Holidaymaker will be refunded less the deposit.
    • Having been notified of the cancellation less than 2 months prior to the start of the holiday, we are able to re-let; all payments made by the Holidaymaker will be refunded less a re-booking charge of 20% of the total cost of the holiday.
  3. The Holidaymaker undertakes to keep the accommodation and all furniture, fixtures and fittings in the same state of repair and condition as at the start of the holiday and to leave the accommodation clean and tidy. The cost of any damage or breakages must be paid to the Property Owner or their representative. The Property Owner or their representative shall be allowed access to the accommodation at any reasonable time during the holiday.
  4. The number of persons using the accommodation at any time must not exceed the maximum number as stated in this brochure.

In the event of any problem arising on arrival or during the holiday, the Holidaymaker should immediately bring this to the attention of the Property Owner or their representative in order that it may be investigated and rectified whenever possible. We regret that claims for compensation cannot be considered after the holiday has ended if we have not been informed as above.